Dameware Remote Support 12.0.4 Release Notes

Release date: November 29, 2016

These release notes describe the new features, improvements, and fixed issues in Dameware Remote Support (DRS) version 12.0.4. They also provide information about upgrades and describe workarounds for known issues.

If you are looking for previous release notes for Dameware Remote Support, see Previous Version documentation.

For DRS environment requirements, see the System requirements.

New features and improvements in DRS

Dameware DRS offers new features and improvements compared to previous releases of Dameware DRS.

  • Dameware now supports the Windows Server 2016 operating system.

For new features and improvements in Dameware Mini Remote Control (MRC) version 12.0.4, see DamewareMini Remote Control version 12.0.4 release notes.


New customer installation

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For information about installing Dameware Remote Support, see one of our DamewareGetting Started Guides.

Installer List

Stand-alone installation

The stand-alone installation requires each product to be individually activated on each computer. It is most useful for organizations with a small user base or with small or decentralized IT departments. These installers are available through your customer portal.

File name Description
DameWareRS-St.exe Dameware Remote Support v12.0 Installer, used for stand-alone mode deployment

Centralized installation

The centralized installation requires you to install and deploy at least the Dameware Central Server. License activation occurs on the server level, and users authenticate to the Central Server from any centralized Remote Support or Mini Remote Control installation. Centralized mode is useful for organizations with a large user base, with large or centralized IT departments, or with multiple Dameware product licenses managed. You must request these installers from your SolarWinds sales representative.

File name Description
DameWareRS.exe Dameware Remote Support v12.0 Installer, used for centralized mode deployment
DameWareServer.exe Dameware Server v12.0 Installer, used to deploy all server roles, the Administration Console, and Dameware Remote Support v12.0 in centralized mode

Stand-alone Licensing (DRS or MRC licenses)

After installing the standard version of Dameware Remote Support (DameWareRS-ST.exe), you are prompted to enter the licensing information for your product.

To evaluate the software, click Continue Evaluation.

If you want to upgrade your version 10 applications to version 12.0, you do not need to upgrade your license.

To license the software on a computer with Internet access:

  1. On the computer you want to license, click Start > All Programs > SolarWinds > DameWare Remote Support 12.0 > Enter Licensing Information.
  2. Select I have internet access and an activation key.
  3. Access the customer portal on the SolarWinds website at: http://www.solarwinds.com/customerportal.
  4. Log in using your SolarWinds customer ID and password.
  5. Click License Management.
  6. Navigate to your product, choose an activation key from the Unregistered Licenses section, and then copy the activation key.
  7. If you cannot find an activation key in the Unregistered Licenses section, contact SolarWinds Customer Support.
  8. Return to the Activate DRS window, and then enter the activation key in the Activation Key field.
  9. If you access Internet websites through a proxy server, click I access the internet through a proxy server, and enter its proxy address and port.
    (If your computer accesses the Internet through an authenticated proxy server, complete the procedure for activating without Internet access.)
  10. Click Next.
  11. Enter your email address and other registration information, and then click Next.

To license the software on a computer without Internet access:

  1. On the computer you want to license, click Start > All Programs > SolarWinds > DameWare Remote Support 12.0 > Enter licensing information.
  2. Select This server does not have internet access, and then click Next.
  3. Click Copy Unique Machine ID.
  4. Paste the copied data into a text editor document.
  5. Transfer the document to a computer with Internet access.
  6. On the computer with Internet access, complete the following steps:
    1. Browse to https://customerportal.solarwinds.com/, and then log into the portal with your SolarWinds customer ID and password.
    2. Locate your product, and then click Manually Register License.
    3. If the Manually Register License option is not available for your product, contact SolarWinds Customer Support.
    4. Provide the Machine ID, and then download your license key file.
  7. Transfer the license key file to the computer you want to license.
  8. Return to the Activate DRS window, browse to the license key files, and then click Next.

Centralized Licensing (DRS or MRC licenses)

After installing the Central Server (DameWareServer.exe), activate your license on the Dameware Central Server using the centralized licensing. After the license is activated on the Central Server, you can assign licenses to users using the Administration Console.

After the Central Server is running, install or upgrade the Dameware Remote Support and Mini Remote Control applications, and choose Centralized Install in the Installers. Deactivate any pre-existing licenses on the computers you upgrade.

You must request the centralized version of Dameware Remote Support from your SolarWinds sales representative.

To license the software on a computer with Internet access:

  1. Click Start > All Programs > SolarWinds > DameWare Server > Activate DameWare Licenses > Licensing.
  2. Click Enter Licensing information.
  3. Select I have internet access and an activation key.
  4. Access the customer portal on the SolarWinds website at: http://www.solarwinds.com/customerportal.
  5. Log in using your SolarWinds customer ID and password.
  6. Click License Management.
  7. Locate your product, choose an activation key from the Unregistered Licenses section, and then copy the activation key.
  8. If you cannot find an activation key in the Unregistered Licenses section, contact SolarWinds Customer Support.
  9. Return to the Activation window, and then enter the activation key in the Activation Key field.
  10. If you access Internet websites through a proxy server, click I access the internet through a proxy server, and enter its proxy address and port.

    If your computer accesses the Internet through an authenticated proxy server, complete the procedure for activating without Internet access.
  11. Click Next.
  12. Enter your email address and other registration information, and then click Next.

To license the software on a computer without Internet access:

  1. Click Start > All Programs > SolarWinds > DameWare Server > Activate DameWare Licenses > Licensing.
  2. Click Enter Licensing information.
  3. Select This server does not have internet access, and then click Next.
  4. Click Copy Unique Machine ID.
  5. Paste the copied data into a text editor document.
  6. Transfer the document to a computer with Internet access.
  7. On the computer with Internet access, complete the following steps:
    1. Browse to http://www.solarwinds.com/customerportal, and then log into the portal with your SolarWinds customer ID and password.
    2. Locate your product, and then click Manually Register License.
    3. If the Manually Register License option is not available for your product, contact SolarWinds Customer Support.
  8. Transfer the license key file to the Central Server.
  9. Return to the Activation window, browse to the license key file, and then click Next.

Fixed issues

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Dameware DRS 12.0.4 fixes the following issues.

  • Fixed the issue with Microsoft SHA-1 timestamp signature security.
  • Fixed the issue with security vulnerability that allowed any user to receive files from the machine on which the Proxy Server (Dameware Server part) is installed.
  • Fixed the issue with McAfee HIPS that prevented the installation process of DRS.
  • Fixed the issue with logs shortage related to the licensing process during an installation.
  • Fixed the issue with security in which the Event Log was accessible after closing the credentials request window using the Cancel button.
  • Fixed the issue that occurred when users were not updated during the AD/LDAP sync from the Administrator Console (Dameware Server part).
  • Fixed the issue that occurred when DRS was unable to connect from an account without administrator rights to the remote machine using remote credentials with administrator rights.

End of Life Policy

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Versions EoL Annoucement EoL Effective Date
Windows XP

Windows Vista


Customers on Windows XP or Windows Vista should start migrating to newer operating systems. SolarWinds will no longer support Windows XP and Windows Vista in the next Dameware release.

8/16/2017
Dameware 8.0.1 End-of-life announcement (EoL) - Customers on Dameware 8.0.1 or earlier should begin transitioning to Dameware 11.1 or Dameware 12.0. 4/28/2015
Dameware 7.4 Customers on Dameware 7.4 or earlier should begin transitioning to Dameware 11.1 or Dameware 12.0. 5/6/2014
Dameware 6.9 SolarWinds will no longer provide technical support for SolarWinds Dameware 6.9 or earlier. 12/12/2012

See the End of Life Policy for information about SolarWinds product lifecycle phases. For supported versions and EoL announcements for all SolarWinds products, see Currently supported software versions.


Legal notices

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