Documentation forAppOptics

Security and Compliance

Privacy Shield

More information can be found here.

General Data Protection Regulation (GDPR)

See the SolarWinds GDPR Resource Center for more information.

Data Protection Directive (DPD)

We are able to sign a Data Processing Agreement (DPA) for compliance with the European Union's Data Protection Directive (EU DPD–sometimes called "model clauses"). We’ve aimed to make this as self-service as possible and have provided a pre-signed DPA for download here. This DPA is GDPR-compliant and non-negotiable. Send the completed form as a PDF to eu-dpa@solarwinds.cloud.

SOC for Service Organizations: Trust Services Criteria (SOC 2)

At SolarWinds, we have always stressed the importance of protecting privacy and working to secure our customers' data. Customers from all over the world put their trust in SolarWinds® AppOptics™ and we take this responsibility seriously.

To solidify that trust, we've completed the SOC 2 Type I report. The audit, done in cooperation with Holtzman partners, involves investigating criteria such as availability, confidentiality, processing integrity, privacy, and security of customer data.

SOC 2 compliance is a big step designed to make sure our customers' data is protected and clears the way for the SOC 2 Type II report, which will provide more affirmation AppOptics is a trusted partner.

When the APM Integrated Experience is enabled, AppOptics shares a common navigation and settings with the other integrated experiences' products. How you navigate AppOptics and access its features may vary from these instructions. For more information, go to the APM Integrated Experience documentation.