Documentation forAppOptics

Logs Collector/Forwarder


This plugin is built on top of the modified Remote Syslog 2 engine which, as the official documentation says, tails one or more log files and sends syslog messages to a remote central syslog server. It generates packets itself, ignoring the system syslog daemon, so its configuration doesn’t affect system-wide logging. It provides a very broad scope of use cases such as:

  • Collecting logs from servers & daemons which don't natively support syslog
  • When reconfiguring the system logger is less convenient than a purpose-built daemon (e.g., automated app deployments)
  • Aggregating files not generated by daemons (e.g., package manager logs)

It is a special plugin that not only collects and submits metrics to the SolarWinds Snap Agent but also forwards logs to a remote log analysis system. The officially supported systems for sending logs to are:

Both products are also from the SolarWinds Application Management (AppMan) product family.

This plugin is currently available for x86_64 Linux and Windows platforms.


The logs plugin is included with the SolarWinds Snap Agent by default, please follow the directions below to enable it for a Snap Agent instance. It can be enabled by default at the installation time by the official installer script by providing an optional --loggly-token parameter set to a proper Loggly Customer Token.


This plugin requires an active Loggly or Papertrail account.


The Snap Agent provides an example configuration file to help you get started quickly. It defines the plugin and task file to be loaded by the agent, but requires you to provide the correct settings for your Logs server. To enable the plugin make a copy of the logs example configuration file logs.yaml.example, renaming it to logs.yaml:

On Windows, using Explorer or PowerShell:

> copy "C:\ProgramData\SolarWinds\Snap\plugins.d\logs.yaml.example" "C:\ProgramData\SolarWinds\Snap\plugins.d\logs.yaml"

On Linux using command line:

$ sudo cp /opt/SolarWinds/Snap/etc/plugins.d/logs.yaml.example /opt/SolarWinds/Snap/etc/plugins.d/logs.yaml

The Logs.yaml file

Update logs.yaml configuration file with settings specific to your Logs server for example:

      loggly_token: "c6260446e584d8afcafcafcafcafcafcafc112233441128e68ef4ea3f2b289d50"
      api_host: ""
      api_port: 6514
      ## Papertrail host and port details: change this to YOUR papertrail host.
      # papertrail_token: "PAPERTRAIL_TOKEN"
      # api_host:
      # api_port: 12345
      files: |
      # exclude_files: |
      #   \.\d$
      #   .bz2
      #   .gz
      # exclude_patterns: |
      #   exclude this
      #   \d+ things
      hostname: "myhost"
      # Windows Event Collection (only Windows)
      windows_events: |
        enable: Yes
        - channel: System
          Level: Error
        - channel: Application
          - Error
          - Warning
          - 50
          - range:
              min: 60
              max: 63
          - AppOptics
          - Snapteld
            matches: "event[0-9]{2,3}"
  plugin: snap-plugin-collector-aologs
  task: task-aologs.yaml

You can only configure logs.yml for either Loggly or Papertrail. Not both.

Loggly Parameters

  • loggly_token is required and should be set to a proper SolarWinds Token. This token is automatically inserted during agent installation and can be the same used by AppOptics.
  • api_host is optional and defaults to "".
  • api_port is optional and defaults to 6514. Use 6514 with TLS or 514 with TCP (to be set via api_protocol setting).
  • loggly_ca_certificate_path specifies path to custom CA certificate used with TLS. If commented out, default host certificate store is used.

See Loggly Syslog Endpoints for more information.

Papertrail Parameters

  • papertrail_token is required, but at present can be set to any non-empty string.
  • api_host and api_port are required and should be changed to a valid Papertrail log destination. See Papertrail log destination for more information on creating and managing log destinations in Papertrail.


Common Parameters

In YAML, string values can span multiple lines using | or >. We use a "Literal Block Scalar" (i.e., |) to include newlines and any trailing spaces.

  • api_protocol is optional and defaults to "tls" which means that this plugin will use TLS-encrypted syslog by default. Other options are udp or tcp for unencrypted syslog.

  • connect_timeout is optional and defaults to "30s". This is a timeout for connecting to logs-accepting API.

  • write_timeout is optional and defaults to "30s". This is a timeout for writing to logs-accepting API.

  • max_line_length is optional and defaults to 1024. This is a maximum line length to be written at once (in utf-8 characters). 0 is a special value and means no limit is enforced. NOTE: This setting is associated with max length of a line in the syslog format, not the raw log line in file.

  • new_file_check_interval is optional and defaults to "30s". This is an interval for looking for new files matching given pattern(s).

  • files is optional and defaults to


    This is an array of files or filename patterns to watch. Wildcards such as /home/**/*.log are valid. The list of files to be monitored can be generated during the installation of the agent. Refer to Installation with log monitoring for more details. NOTE: Be careful when attempting to handle swisnapd logs as those might also contain log entries of the logs collector. To avoid an infinite recurrence effect you should apply the exclude pattern below by adding the ".*self-skip-logs-collector.*" pattern.

    The solarwinds user will need to have Read permissions to monitor the log file.

  • exclude_files is optional and defaults to an empty array. You can use it to provide one or more regular expressions to prevent certain files from being matched.

  • exclude_patterns is optional. There may be certain log messages that you do not want to send. These may be repetitive log lines that are "noise" that you might not be able to filter out easily from the respective application. To filter these lines, use exclude_patterns with an array of regular expressions

      exclude this
      \d+ things
  • hostname is optional and defaults to the OS-provided hostname. You can override it here to alter the hostname tag used for logs reported by this agent. NOTE: This does not affect the AppOptics metrics tagging.

  • windows_events is optional and enables the user to configure windows events that need to be traced and logged in an external logging service (e.g., loggly). Be aware that the windows_events field is a string containing a YAML structure (use windows_events: | instead of windows_events:). NOTE: This is only available for Windows systems.

    • enable allows user to turn on/off gathering windows events.

    • filters enumerates channels that are to be observed.

      Each channel can provide independent filters describing which messages should be passed to Loggly/Papertrail.

      Currently following fields are supported:

      • Level - level of event (e.g., Error, Warning, Information, Success Audit, Failure Audit)
      • EventId - event identifier
      • Source - application that triggered event (e.g., VSS, Winlogon)
      • Computer - computer on which event was triggered
      • User - user who triggered event
      • Message - message associated with the event

      For each field, either a single value or a list of possible values (as in the "Level" example below) can be provided. Field names and value(s) are case sensitive.

      windows_events: |
        enable: Yes
        - channel: System
          Level: Error
        - channel: Application
          - Error
          - Warning

    There are also special matchers:

    • range - allows to specify range of numbers instead of listing them one by one,
    • contains - checks whether a string contains a specific word
    • matches - checks whether string matches a regular expression

    range should be used only with EventId field, contains and matches are the most usable with Message fields, although might be used as a matcher with any other fields (requiring string argument). Example:

    windows_events: |
      enable: Yes
      - channel: Application
        Level: Error
          - range:
              min: 50
              max: 53
          - 60
        - matches: "event[0-9]{2,3}"
        - contains: message

Restart SolarWinds Snap Agent

On Windows command line:

> net stop swisnapd
> net start swisnapd

On Linux command line:

$ sudo service swisnapd restart

Enable the Logs plugin in the AppOptics UI

On the Integrations Page you will see the Logs plugin available if the previous steps were successful. If you do not see the plugin, see Troubleshooting Linux. Select the Logs plugin to open the configuration menu in the UI, and enable the plugin. You should soon see the logs metrics reported to your dashboard.

Metrics and Tags

The table below lists each of the metrics gathered from the status endpoint.

Default Metrics

Tag Namespace Description
logs.lines_total The total number of lines that were detected.
logs.lines_forwarded The total number of lines that passed all rules and were applied for submission.
logs.bytes_forwarded The total amount of bytes that were applied for submission.
logs.lines_skipped The total number of lines that were filtered out by some rules and thus were not applied for submission.
logs.lines_failed The total number of lines for which submission has failed.
logs.bytes_failed The total amount of bytes for which submission has failed.
logs.lines_succeeded The total number of lines for which submission has succeeded.
logs.bytes_succeeded The total amount of bytes for which submission has succeeded.
logs.attempts_total The total number of logs submission attempts.
logs.failed_attempts_total The total number of failed logs submission attempts.

The general rule for lines counters can be described using the following equations:

lines_total = lines_forwarded + lines_skipped
lines_forwarded = lines_succeeded + lines_failed

Occasionally the above equations may not be satisfied which occurs typically when the values were taken after taking the lines submission attempt but before it has completed (i.e., succeeded or failed).

Default Metric Tags

All Logs metrics are tagged with hostname. Instead of using this tag we recommend using the @host alias. If dynamic metrics are used (see exemplary task file provided with the plugin), then server name or hostname and port from logs will be added as a tag.


Too many open files

When the collector stops forwarding lines and in SolarWinds Snap Agent logs (typically located in /var/log/SolarWinds/Snap/swisnapd.log) you notice errors like this:

ERRO[2019-04-18T13:35:30-04:00] time="2019-04-18T13:35:30-04:00" level=error msg="follower error" error="too many open files" self-skip-logs-collector= submodule=remote_syslog _module=plugin-exec io=stderr plugin=logs

it means your OS limits have to be leveraged to handle monitoring of all the requested files. You can determine the maximum number of inotify (an underlying files watcher) instances that can be created using:

cat /proc/sys/fs/inotify/max_user_instances

and then increase this limit using:

echo VALUE >> /proc/sys/fs/inotify/max_user_instances

where VALUE is greater than the present setting.

When you confirm that the limits are met and the logs collector/forwarder works as expected you should apply this new value permanently by adding the following to /etc/sysctl.conf:

fs.inotify.max_user_instances = VALUE

When the APM Integrated Experience is enabled, AppOptics shares a common navigation and enhanced feature set with the other integrated experiences' products. How you navigate AppOptics and access its features may vary from these instructions. For more information, go to the APM Integrated Experience documentation.

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