Documentation forAppOptics

Upgrade to SolarWinds Snap Agent

With introduction of the new SolarWinds Snap Agent, several changes’ve been made to package’s naming conventions. These changes are summarized below.

Changes

Linux

Service name swisnapd
CLI swisnap
User/Group solarwinds
Home directory /opt/SolarWinds/Snap
Log file /var/log/SolarWinds/Snap/swisnapd.log
Temp directory /tmp/SolarWinds/Snap

Windows

Service name swisnapd
CLI swisnap
Home directory C:/ProgramData/SolarWinds/Snap/
Log file C:/ProgramData/SolarWinds/Snap/log
Temp directory C:/ProgramData/SolarWinds/Snap/temp

Upgrade process

Agent upgrade process is straightforward, and here we describe it for various platforms.

Debian

  • Follow the Linux Installation instruction.
  • Old appoptics-snaptel package will be automatically uninstalled and configuration files stored in /opt/appoptics/etc/ will remain. After upgrade, copy old plugin and task files to new destination - please refer to configuration (Linux Agent and Integrations) instructions.

RedHat/Centos

  • Backup your configuration files stored in /opt/appoptics/etc/plugins.d and /opt/appoptics/etc/tasks.d.

  • Remove existing agent:

    Copy
    $ sudo yum erase appoptics-snaptel
  • Follow the Linux Installation instruction.

  • After upgrade, copy old configuration files to new destination - please refer to configuration (Linux Agent and Integrations) instructions.

Windows

  • Backup your configuration files stored in C:/ProgramData/AppOptics/Snap/.
  • Uninstall existing Agent software from the Programs and Features Control Panel
  • Follow the Windows Installation instruction.
  • Copy old configuration files to new destination in C:/ProgramData/SolarWinds/Snap/ - please refer to configuration (Windows Configuration and Integrations) instructions.

When the APM Integrated Experience is enabled, AppOptics shares a common navigation and settings with the other integrated experiences' products. How you navigate AppOptics and access its features may vary from these instructions. For more information, go to the APM Integrated Experience documentation.

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