Additional resources

The following table provides additional resources to help you move beyond getting started.

If you want to... Go To...
Generate a report

Create and edit reports

Create a ticket approval process

How approval processes work

Approval process scenario and prerequisites

Hide a request type from techs and clients

Archive a request type

Add a unique checklist to each ticket

Create a ticket checklist template and assign the template to a request type

Create a ticket checklist

Create an FAQ

Create a new FAQ

Merge duplicate tickets How to merge duplicate tickets
Automate your Web Help Desk tickets using action rules and tasks

How ticket automation works

Integrate Web Help Desk with NCM, NPM, and SAM on the Orion Platform

SolarWinds Orion alert integration

Generate Web Help Desk tickets from Orion Platform alerts Combining SolarWinds products in your IT environment
Launch a remote control session from a Web Help Desk ticket
Submit a feature request Submit a Web Help Desk feature request
Watch a training video Free SolarWinds Training Videos - WHD
Ask questions in a live class WHD Virtual Classroom General Office Hours
Participate in discussions with SolarWinds professionals SolarWinds THWACK IT Community
Get help resolving issues
Learn more about SolarWinds products