The following table provides resolutions to common certificate issues.
|Porteclé says my CA Reply certificate cannot be trusted.||
Porteclé does not trust sign your certificate. You must obtain a root certificate (or chain of certificates) from your CA that matches the issuer identity of your certificate and import them into Porteclé before importing your own certificate as a CA Reply.
You can determine the issuer of your CA reply by importing your certificate into Porteclé as a trusted certificate (instead of a CA reply) and examining the certificate details. Review the certificate details of other certificates in your keystore to see if any of them match your certificate’s Issuer attribute. If not, obtain a certificate from your CA that does match.
After you import a certificate that matches your certificate issuer, as well as any other certificates needed to trust those certificates, delete your temporarily trusted certificate and re-import it as a CA reply to your keypair.
|After importing my certificate, Web Help Desk does not start.||
|After importing my certificate, Web Help Desk is OK, but my browser shows a self-signed certificate.||Verify that your private key was generated using the DSA algorithm. DSA keys can fail with many browsers, including Internet Explorer. Try using RSA instead.|