Merge duplicate WHD client accounts into one account

If you have two client accounts that use the same email address or user name. you can merge both accounts into one using the Bulk Action feature included with WHD.

  1. Log in to WHD as an Administrator.
  2. Select and delete the client accounts you want to remove.
    1. Click Clients in the toolbar.
    2. Click the Advance Search tab and search for the client accounts you want to remove.
    3. Select the results.
    4. Click + next to Bulk Action located at the bottom of page
    5. Select Delete option towards bottom of Bulk Action template.
    6. Select Apply.
  3. Open the Merge Duplicate Clients tool by entering in the following URL in your web browser.

    http://[WHD_HOSTNAME]/helpdesk/WebObjects/Helpdesk.woa/wa/DBActions/
    mergeDuplicateClients

  4. Log in to WHD as an Administrator.
  5. Click Start, and then click OK.