Locations are attributes built-in to Web Help Desk. Administrators can add these attributes based on their Web Help Desk deployment. You can also add locations using the client LDAP synchronization.
Locations allow you to store information about customer locations and their corresponding departments. You can map those locations to techs in the same geographical area. Populating this section is another step towards automated ticket processing and technician dispatch.
When you first use locations, only four location pages (Options, Locations & Rooms, Location Groups, and Location Custom Fields) are listed. Depending on the features you choose, the names and screens will change.