Configure the email connection timeout setting

You can configure the number of seconds to wait before the Web Help Desk outgoing or incoming email account connection times out. If you experience connection timeout issues with your email accounts after the initial setup, increase the connection timeout setting to a higher value.

  1. Log in to Web Help Desk as an administrator.
  2. Click Setup > Email > Options.
  3. In the Connection Timeout field, increase the number of seconds Web Help Desk should wait before timing out an incoming or outgoing email account connection. The default value is 30 seconds.

  4. Click Save.