Documentation forSolarWinds Service Desk

SolarWinds Service Desk September 2019 Release Notes

Release date: September 2019

These release notes describe the new features, improvements, and fixed issues in SolarWinds Service Desk. In addition to providing information about upgrades and detailed workarounds for known issues.

If you are looking for previous release notes for SolarWinds Service Desk, see Previous Version documentation.

New features and improvements in SWSD

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  • Chat (Sep 23, 2019)
  • Infrastructure change released to provide quicker load-times for system-generated notifications and reporting. May require some customers to whitelist an additional IP address. (Sep 23, 2019)

  • Dashboard Redesign (Sep 09, 2019)

  • Keyboard Shortcuts (Sep 09, 2019)

  • New Automations Trigger - “Object Updated” (Sep 09, 2019)

  • Removing The New Solutions Page Layout From Labs (Sep 03, 2019)

  • Service Catalog Tabs (Sep 03, 2019)


Case Number Description
00078065 Resolved an issue where an automation rule caused incidents to be re-opened from a closed state when two incidents were merged.
00078637 Resolved an issue where an automation rule condition for checkboxes was triggered regardless of the condition.
00078352 Resolved an error that appeared when activating the Jira integration.
00078597, 00076589 Resolved an issue where some machine models were not updated via the Discovery Agent.

Legal notices

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