Documentation forSolarWinds Service Desk

SolarWinds Service Desk October 2019 Release Notes

Release date: October 2019

These release notes describe the new features, improvements, and fixed issues in SolarWinds Service Desk. In addition to providing information about upgrades and detailed workarounds for known issues.

If you are looking for previous release notes for SolarWinds Service Desk, see Previous Version documentation.

New features and improvements in SWSD

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  • New Automation Condition for the “Assigned to” Fields (Oct 28, 2019).
  • Customer satisfaction surveys now include the option to include first touch resolution (Oct 27, 2019).
  • Update: "No State Change" SLA rules will indicate that the SLA has breached. Future plan is to enable to select if this will cause a breach or not.
  • Updated Service Portal Setup explanation for visible and mandatory fields. Functionality remains the same. (Oct 10, 2019)
  • Now Available: Configurable Page Layout for Service Request Forms (Oct 03, 2019)

Fixed issues in SWSD

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SWSD fixes the following issues.

Case Number Description
00078065 Resolved an issue where an automation rule caused incidents to be re-opened from a closed state when two incidents were merged.
00078637 Resolved an issue where an automation rule condition for checkboxes was triggered regardless of the condition.
00078352 Resolved an error that appeared when activating the Jira integration.
00078597, 00076589 Resolved an issue where some machine models were not updated via the Discovery Agent.

Legal notices

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