Release date: October 2019
These release notes describe the new features, improvements, and fixed issues in SolarWinds Service Desk. In addition to providing information about upgrades and detailed workarounds for known issues.
If you are looking for previous release notes for SolarWinds Service Desk, see Previous Version documentation.
New features and improvements in SWSD
- New Automation Condition for the “Assigned to” Fields (Oct 28, 2019).
- Customer satisfaction surveys now include the option to include first touch resolution (Oct 27, 2019).
- Update: "No State Change" SLA rules will indicate that the SLA has breached. Future plan is to enable to select if this will cause a breach or not.
- Updated Service Portal Setup explanation for visible and mandatory fields. Functionality remains the same. (Oct 10, 2019)
- Now Available: Configurable Page Layout for Service Request Forms (Oct 03, 2019)
Fixed issues in SWSD
SWSD fixes the following issues.
|00078065||Resolved an issue where an automation rule caused incidents to be re-opened from a closed state when two incidents were merged.|
|00078637||Resolved an issue where an automation rule condition for checkboxes was triggered regardless of the condition.|
|00078352||Resolved an error that appeared when activating the Jira integration.|
|00078597, 00076589||Resolved an issue where some machine models were not updated via the Discovery Agent.|
© 2020 SolarWinds Worldwide, LLC. All rights reserved.
This document may not be reproduced by any means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other means without the prior written consent of SolarWinds. All right, title, and interest in and to the software, services, and documentation are and shall remain the exclusive property of SolarWinds, its affiliates, and/or its respective licensors.
SOLARWINDS DISCLAIMS ALL WARRANTIES, CONDITIONS, OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, ON THE DOCUMENTATION, INCLUDING WITHOUT LIMITATION NONINFRINGEMENT, ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION CONTAINED HEREIN. IN NO EVENT SHALL SOLARWINDS, ITS SUPPLIERS, NOR ITS LICENSORS BE LIABLE FOR ANY DAMAGES, WHETHER ARISING IN TORT, CONTRACT OR ANY OTHER LEGAL THEORY, EVEN IF SOLARWINDS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks) of their respective companies.