Documentation forSolarWinds Service Desk

SolarWinds Service Desk November 2019 Release Notes

Release date: November 2019

These release notes describe the new features, improvements, and fixed issues in SolarWinds Service Desk. In addition to providing information about upgrades and detailed workarounds for known issues.

If you are looking for previous release notes for SolarWinds Service Desk, see Previous Version documentation.

New features and improvements in SWSD

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  • New Details Tab for additional ITSM objects

  • Now Available: Insert solution as comment from the new related tab


Fixed issues in SWSD

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SWSD fixes the following issues.

Case Number Description
00083526 Requester roles were not able to be scoped by users or incident fields (e.g site, department etc.). This also caused users not to be able to select a CC when submitting a new service request.
00083391 Resolved an issue with portal tasks. Approving or declining a task did not work properly.
00084135 Resolved an issue with the Trend Report not showing data properly.
00081930 Attaching a Solution via the comment section did not appear in the related tab without refreshing the page.
00083796 Resolved an issue where some incidents that were created via email were not formatted properly.

Legal notices

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