Documentation forSolarWinds Service Desk

SolarWinds Service Desk August 2019 Release Notes

Release date: August 2019

These release notes describe the new features, improvements, and fixed issues in SolarWinds Service Desk. In addition to providing information about upgrades and detailed workarounds for known issues.

If you are looking for previous release notes for SolarWinds Service Desk, see Previous Version documentation.

New features and improvements in SWSD

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  • New Details Tab under Labs (Aug 27, 2019)
  • New Related Items Tab under Labs (Aug 27, 2019)

  • New Smarts Interface (Aug 20, 2019)

  • Requiring Mandatory Fields on Incident Resolved (Aug 20, 2019)

  • New and Improved Mobile App for Agents (Aug 07, 2019)

  • Quick Action Bar (Aug 06, 2019)

  • Service Portal Enhancement - New Solutions Page Layout in Labs (Aug 06, 2019)


Fixed issues in SWSD

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SWSD fixes the following issues.

Case Number Description
00076412 Resolved an issue with SLA breaches data appearing blank in raw data extract.
00075949 Resolved an issue when clicking the incidents filter resulted in a blank screen.
00076391 Resolved a problem with users being created via the API when an account uses custom fields values.

Legal notices

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