Documentation forSolarWinds Service Desk

Go Live Procedures

The following list of procedures will need to be completed prior to taking your SolarWinds Service Desk (SWSD) live.

  • Ensure that Service Agent Users, Service Task Users and/or internal technicians have been trained to use the SWSD to manage tickets and inventory.
  • Inform your Requesters or end users that you will be switching to SolarWinds. Please update your users regarding any changes to their daily workflow.
  • Forward new or existing support email address to the Email Dropbox associated with your SolarWinds account.