Documentation forSolarWinds Service Desk

Solutions

Overview

Let’s look at the Solutions menu.  This menu will contain your organization’s best practices and recommended solutions to common incidents or problems that you may encounter in your organization.

The Solutions menu should be your first stop when looking for additional information regarding a problem that you are experiencing or if you would like to search for a useful article.

 

Within the Solutions menu you will be able to see the title, date of last update and to what department this solution is associated with. To view a solution, click the title.

 

Once you click into a solution you will be able to see all information related to this solution as well as the solution itself. You may find a step-by-step list, instructions or even pictures to help you gain the knowledge to solve a problem or complete a task.

 

Once you have read through and/or executed the contents of the solution, please mark whether you found this information helpful or not helpful. Please click the thumbs up or thumbs down button on the upper right-hand corner of the screen depending on your level of satisfaction with the associated article.