Documentation forSolarWinds Service Desk

Introduction to the Service Portal

Overview

This Service Portal guide provides a basic introduction to your SolarWinds Service Portal enabling end users/requesters to become more comfortable working within the Portal. This guide should be used by SolarWinds system administrators to help their users transition to using the Service Portal with ease.

What is the SolarWinds Service Portal?

The SolarWinds Service Portal helps users log incidents, make service requests, find detailed answers to their most frequently asked questions, and move through an intuitive interface. This Service Portal will enable you to do a handful of actions which includes submitting a new incident or service request, as well as check the status of your requests. Another helpful function is the ability to search the knowledge base. After completion of this guide you will know how to interact with your organization’s customized Service Portal.

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