Documentation forSolarWinds Service Desk

Inventory Overview

Now that your Discovery Agent and Scanner have collected data from your network, you are ready to view your reported inventory

Many companies elect to pull data from multiple sources (i.e. SCCM, vCenter, Chrome OS etc). This can lead to repetition of data and conflictual information. To address this matter, the data collected is weighted and prioritized. 

  • When a computer has an Agent installed on it, the Agent will provide the greatest amount of data, allowing the Agent to data to take priority over the Scanner.  Therefore when both the Agent and Scanner detect the same computer, the record created by the Scanner will be discarded.

  • A computer without an Agent will be scanned by the scanner and logged into the Computers screen. 

  • If your company elects to pull device information via SCCM and vCenter sources, the data is then merged with data from a network scan (i.e. open ports). These multiple sources can report varying data on the same attribute (for example: host name).  As SCCM and vCenter provide the information with greatest detail, the data received from these sources takes precedence over Nmap, Nmap+SSH/SNMP, deleting the repetitive data.

The information displayed in the Networked Devices screen is based on the method of collection described above. 

From your SolarWinds Service Desk, hover over the menu icon to navigate to your Inventory.

Select Inventory and notice the additional tabs revealed.

When you select the Computers tab, the Active Computers index page is revealed.

By hovering over the last column, the Actions column, 1 or 2 icons appear.

  • The pencil icon is always available and allows you to make any necessary edits
  • The Change Device button allows you to change the label of the scanned device.

Changing the device type will permanently impact the asset view and some data may be lost

  • eg. CI's that have been associated with an incident will no longer reflect the relationship

Now let's review the tab labeled Networked Devices.

Click on Networked Devices to view a consolidated list of all scanned networked devices.

The table below details the information received from each source. The source providing the greatest detail is what you, the customer, will receive. 
(Below the table you will find WMI instructions)

Please note: All devices identified as computers will only appear on the Computers screen and NOT on the Networked Devices screen.









Host Name


IP Address





MAC Address


Operating System (OS)

Processor Type




# of Processors



Processor Speed










Active Directory







Manufacturer Version

Release Date






Serial #




(Total physical memory)




SVT (Total virtual memory)






Unique SCCM ID







OS Service Pack


















Unique ID






Device Type


Open Ports









Volume Name


Free space

Name, Total Size and Drive Type






Network Adapters

IP Address MAC Address

MAC Address



IP Address

MAC Address

DHCP Server



IP Address

MAC Address


















*Host Name accuracy is dependant on the local DNS server always being updated.

**IP Address discovered depends on the SCCM server accuracy.

***IP Address is only discovered when the host is running.

****For local subnets only.

Computers may be found in the Networked Devices screen ONLY when the device has not been identified as a computer. The User can assign the device as a computer and then it will be permanently rerouted to the Computers Screen. 

SCCM - scanning only hardware is faster however if you would like to obtain software information as well, simply toggle on the Import Installed Software from Devices in the SCCM connections field and you will collect data regarding your network's hardware and software.

Data Collection via WMI

WMI provides the ability to obtain management data from remote computers in an enterprise environment operating on Windows OS.  This is accomplished via remote WMI connections made through DCOM.

*Please note: There are security measures that must be addressed to ensure proper access to data:

  1. Ensure firewall allows WMI access

  2. Disable UAC filter

    Follow the steps below:

    Start → type 'firewall' → Allow a program through Windows Firewall → Change settings → check Windows Management Instrumentation (WMI) → click Ok

    To allow for a specific user:

  1. Run wmimgmt.msc

  2. Right click on WMI Control(local)Properties → select the Security tab → click Security Add

  3. Type the name of the user in the 'Enter the object names to select' and click Check names

  4. Click OK

  5. Click Advanced

  6. Double click on the specific user

  7. Change Applied to → This namespace and subnamespaces

  8. Mark the boxes - Remote Enable and Execute Methods

  9. Run net localgroup "Distributed COM Users" USERNAME /add

  10. Replace USERNAME (For example IE11WIN10\IEUser)

Via the Networked Devices screen you have a great deal of control over your inventory indexes. 

  • You can expand each column to view additional details.

  • When hovering over the row, a trash icon and a Hide button appear:

    • To permanently remove the device, click the trash button. 

    • To hide the device, select Hide. The device will only be visible from the list of hidden devices, and the information pulled by the Discovery Agent will no longer be accessible. To view the details from the Agent, you can unhide the device by hovering in the Actions column and clicking Unhide.

      Please note: You will not incur any fees on the devices in the Hidden Devices screen.

  • You can also edit the device type directly from the All Network Devices screen by selecting the icon or by clicking on the specific device and editing within the screen that appears. 

    The majority of company assets can be scanned and will populate in the Inventory area.  All computers (identified by the scanner as a computer) will be displayed in the Computers screen, while all other device types will be displayed in Networked Devices.

    When you click on a device under the Device Type column, you are able to change the device type in the dropdown menu. 

    IMPORTANT: Once you label a device type computer, it is permanently rerouted to the Computers screen. You will not be able to return this device to the All Networked Devices screen, so please make sure prior to selection that this is the right choice for your asset management.