Documentation forSolarWinds Service Desk

Whitelisting IP Addresses

There are many ways to block unwanted emails while allowing legitimate business email into your organization. In order to ensure authorized email notifications are not blocked or misclassified, whitelist the SolarWinds mail server to permit SWSD to send emails on behalf of your domain which ensures you receive proper notifications from the application.

Whitelisting specifically allows emails from a predefined source to route to your email inbox rather than being filtered as spam/junk mail. While we try to maintain a static set of IP addresses for our application and servers, it is possible that our IP addresses will change.

These are the IP addresses that need to be whitelisted:

  • 149.72.147.186
  • 167.89.101.239
  • 168.245.40.44
  • 142.0.180.120

In addition to whitelisting IP addresses, you may choose to implement email standards such as SPF, DKIM, and DMARC. These standards allow SWSD to send emails on behalf of your domain. This helps you improve email deliverability while preventing unwanted email .

The following capabilities are currently available only to customers utilizing US data centers.

Below are additional details on how to deploy these standards across email notifications from SolarWinds Service Desk:

SPF

If you plan to utilize the SWSD to send emails from your domain, add the above IP addresses to your SPF record on your DNS server.

DKIM

If your email policy requires emails sent from your domain to be DKIM - signed by your domain, you will need to contact support. We will walk you through a short process, such as adding the relevant records to your DNS server, which will enable SolarWinds to send DKIM - signed emails from your domain.

DMARC

If your organization enforces a DMARC policy for emails, you will need to apply the SPF and DKIM steps above. In addition, whitelist our email links to ensure you receive links within emails sent by SWSD. These links come from the following domains:

  • samanage.com
  • emails.samanage.com
  • mailer.samanage.com secure_mailer.samanage.com
  • Url944.samanage.com
  • Url3518.samanage.com

If you use Office 365, you may have to add the above email links to the Office 365 threat management safe links area.

Process: Login to the Office 365 portal > Admin Centers > Security & Compliance > Threat Management > Safe Links > Policies that apply to specific recipients > edit default policy or create a new one > Settings > Do not rewrite the following URLs > add samanage.com and *samanage.com* > save it and wait for 30-60 minutes and test a new ticket.