Users & Groups
In this section we will review the variety of individuals and groups that will be accessing and utilizing your SWSD.
- What is the most important information to include per user?
- Why we assign to site and department etc.
- Which details are relevant to help you manage the groups within your organization, when to automate ITSM objects to specific groups.
- Important to understand when to use a group vs. queue
- Setting up individual users and groups that will address incoming ITSM objects
- Important to understand when to use a queue vs. group
- Login History