Users & Groups

In this section we will review the variety of individuals and groups that will be accessing and utilizing your SWSD.

1. Users
   1. What is the most important information to include per user?
   2. Why we assign to site and department etc.
2. Groups
   1. Which details are relevant to help you manage the groups within your organization, when to automate ITSM objects to specific groups.
   2. Important to understand when to use a group vs. queue
3. Queues
   1. Setting up individual users and groups that will address incoming ITSM objects
   2. Important to understand when to use a queue vs. group
4. Login History