Use Cases

There are many areas the Service Catalog will assist you in maintaining order in your organization.  Example use cases:

• Define alert criteria

  • Server failure

  • Capacity level

    This information is sent directly to your SWSD

• Define SLA’s

• Track activities and resolved incidents

• Control the data that is sent to your SWSD instance

• Automation - allows you to assign incidents to a category

• Retrigger alerts - this will create a comment in the incident

• Utilize to audit all activities