Use Cases
There are many areas the Service Catalog will assist you in maintaining order in your organization. Example use cases:
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Define alert criteria
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Server failure
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Capacity level
This information is sent directly to your SWSD
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Define SLA’s
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Track activities and resolved incidents
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Control the data that is sent to your SWSD instance
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Automation - allows you to assign incidents to a category
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Retrigger alerts - this will create a comment in the incident
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Utilize to audit all activities