Documentation forSolarWinds Service Desk

JIRA Integration

There are several applications you can integrate with your SWSD to improve efficiency for all process within your organization.

Here we will focus on JIRA integration:

  • How to set up your JIRA integration
  • The benefits of integrating JIRA with your SWSD

We recommend setting up service accounts in both JIRA and SolarWinds for smooth integration of the 2 platforms.

To begin, navigate to the Setup of your SWSD, scroll down to Integrations and select JIRA.

Make sure you have an active JIRA account and enter the URL in the space provided. Then click Generate Public.

The next step requires you to navigate to your Application section in JIRA.

Log in to your JIRA account, then click on JIRA settings on the left.