Documentation forSolarWinds Service Desk

Integrations

Applications

You can integrate a variety of applications with your SWSD account to achieve superior productivity. This helps streamline your visibility under one platform.  Below you’ll find the native application integrations SWSD includes. In this area, you can click the application name to establish the connection.

These integrations do not come with your SWSD subscription. These are applications that require a separate subscription for their service offerings.

Orion Alerts

Integrate this IT performance monitoring platform to help your organization manage and optimize your IT infrastructure.

For more on Orion Integration, please click here.

Application        

Purpose

Related Items Connect additional applications

Dameware Remote Everywhere

Cloud-based remote support solutions directly from the incident record

LogMeIn

Saas and cloud-based remote connectivity services for collaboration, IT management, and customer engagement

TeamViewer

Remote control of computers, collaboration and presentation

Harvest

Track time and expenses of critical data

Slack Stay connected with your team

Jira

Integrate Jira (OnDemand / Cloud Version) into your processes for bug tracking and agile project management. This integration allows you to escalate an incident from SWSD to a Jira project. Once an issue is closed in Jira, the incident is updated with a resolution and a private comment is relayed into the SWSD. 

For more information about your JIRA integration, click here.

Process Integration

Process Integration enables you to expand the efficiency of your SWSD by automating integrations with third party applications, nested within service catalog workflows. Once defined, it can be used as a target for commands within your workflows!

Adding a new process integration is easy, and in doing so will then become an available source to connect your workflows to when building service catalog requests. Start by clicking +Add Integration. To establish the connection you’ll need to include the following:
-URL of the application you wish to relay an API call to
-Desired authentication method - this could be with your username/password or your SolarWinds Service Desk Web Token. Based on your authentication, simply add the necessary credentials.

Remote Support

By integrating remote support applications to your SWSD, you can enhance the employee experience and increase your service agent users productivity! These remote support integrations allow you to conduct remote secure sessions, to the impacted employee directly from their reported incident.

Zapier

Zapier helps teams easily integrate applications and automate work. Zapier allows you to instantly connect your SWSD with over 1,500 apps! To learn more click here.

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