You can integrate a variety of applications with your SWSD account to achieve superior productivity. This helps streamline your visibility under one platform. Below you’ll find the native application integrations SWSD includes. In this area, you can click the application name to establish the connection.
These integrations do not come with your SWSD subscription. These are applications that require a separate subscription for their service offerings.
Integrate this IT performance monitoring platform to help your organization manage and optimize your IT infrastructure.
Orion Best Practices
Orion offers many advantages to streamline efficiency in your IT management. We recommend implementing automation rules. For example:
Analysis of keywords in the tickets created via Orion will:
- Streamline ticket assignment
- Avoid breaches in SLA’s
- Prioritize tickets
Orion provides detailed information on IT infrastructure such as networks, servers, applications and databases
Currently available only in the Enterprise Plan - You can automatically detect and import Orion asset and dependency data into SolarWinds Service Desk.
This allows you to:
- Align Orion asset and dependency data with IT service management processes
- Auto-populate configuration data from Orion into the CMDB
- Accelerate root cause analysis by attaching Orion configuration and dependency data to incidents and problems
Use cases for Dependency Mapping:
- Configuration Management
- Auto populate the CMDB
- Ensures CMDB is maintained up-to-date
- Change Management
- Improve change planning by understanding the impact and risks of potential changes
- Quickly analyze and diagnose root causes of Orion issues
- Investigate and rapidly resolve Orion issues
Below are a few examples of the benefits you reap from integrating Discovery and Orion Dependency Mapping:
- Enhancement service management by aligning Orion assets and dependencies with IT service
- Enhancement change management while improving impact and risk analysis with visibility into resolve Orion issues by attaching Orion configuration and dependency data.
For additional information regarding the services provided by the Orion platform please click here
Below are the out-of-the-box applications you can integrate with your SWSD for seamless productivity.
|Related Items||Connect additional applications|
Dameware Remote Everywhere
Deliver on-demand remote support from anywhere with our cloud-based solution.
Safe remote support with advanced encryption and multi-factor authentication.
Saas and cloud-based remote connectivity services for collaboration, IT management, and customer engagement
Remote control of computers, collaboration and presentation
Track time and expenses of critical data
|Slack||Set up direct connection between your SWSD and specific channel in your organization's Slack account. Get notification of new incidents and SLA breaches when and where they are needed most.|
Integrate Jira (OnDemand / Cloud Version) into your processes for bug tracking and agile project management. This integration allows you to escalate an incident from SWSD to a Jira project. Once an issue is closed in Jira, the incident is updated with a resolution and a private comment is relayed into the SWSD.
For more information about your JIRA integration, click here.
By integrating remote support applications to your SWSD, you can enhance the employee experience and increase your service agent users productivity! These remote support integrations allow you to conduct remote secure sessions, to the impacted employee directly from their reported incident.
Integrate your SWSD account with Salesforce Chatter, and receive support requests directly via Salesforce Chatter.
Zapier helps teams easily integrate applications and automate work. Zapier allows you to instantly connect your SWSD with over 1,500 apps! To learn more click here.
Process Integration enables you to expand the efficiency of your SWSD by automating integrations with third party applications, nested within service catalog workflows. Once defined, it can be used as a target for commands within your workflows!
Adding a new process integration is easy, and in doing so will then become an available source to connect your workflows to when building service catalog requests. Start by clicking +Add Integration. To establish the connection you’ll need to include the following:
-URL of the application you wish to relay an API call to
-Desired authentication method - this could be with your username/password or your SolarWinds Service Desk Web Token. Based on your authentication, simply add the necessary credentials.