Documentation forSolarWinds Service Desk

Computers

The Computers index page display a list of computers used by your organization.  Whether this information is collected via the Discovery Agent (Click here to download our Discovery Agent) or entered manually, this should be a complete inventory of all computers used throughout your organization including all office locations. 

Review of your Computers via Browser

To review the Computer details utilized by your organization, hover over the icon and navigate to Inventory > Computers.

The Computers Index screen appears with a list of all Active Computers used throughout your organization. For more information on how to filter, edit and customize this view to best meet your needs, click here.

When you select a computer from the list, a new screen is displayed that provides the following details:

  • Asset

    • Computer Details

    • Asset Details

    • User Details

    • Location Details

    • Custom Fields

    • Attachments

    • You can also add a picture

  • Software

  • Hidden

  • Hardware

    • Resource Details

    • Computer System

    • Memory and CPU

    • Other

    • Multimedia

    • Ports

    • USB Controllers

  • Lifecycle

    • Warranty Information

    • Dates

    • Maintenance

    • Lease

    • Purchase

  • Risks

  • Incidents

  • Configuration Items

    • Configuration Item Details

    • Configuration Item Custom Fields

    • Related Configuration Items - Attach related Assets and Configuration Items for asset inventory tracking as well as populating and maintaining an up-to-date CMDB.

  • Audit

    • A detailed history of every comment related to this piece of hardware

 

Review of your Computers via Mobile App

Download the SWSD app to your mobile device. Sign in via Single Sign-On or Google Sign in.

From the menu, select Inventory

Determine whether you would like to review the Devices or Scan a new asset via the QR code.

When reviewing your assets, notice the tabs on the top of your mobile screen.

You can select between review of Asset, Hardware and/or Software in additional to a Related tab that displays Incidents, Configurations Items, and other ITSM objects that have been related to this specific asset.