Documentation forSolarWinds Service Desk

Change Over Time

View how many changes occurred per chosen time frame, stacked by your field of interest.

This report provides a great deal of insight to better slice and dice the data provided. For example:

Scale down the output details of the report by adding filters such as:

  • State of the ticket
  • Site the ticket originates from
  • Department related to the ticket
  • Priority of ticket (with many additional filter options)

Once you define your filter and/or filters, you can drill down and stack by:

  • State
  • Assignee
  • Requester
  • Site
  • Department (and endless additional possibilities)

As you define more details, you get a deeper understanding of the data provided by this report. This helps evaluate if certain actions bring about an increase or decrease of changes. For example:

  • After performing an upgrade to the server (change), there was a decrease in server related tickets.