Change Over Time
View how many changes occurred per chosen time frame, stacked by your field of interest.
This report provides a great deal of insight to better slice and dice the data provided. For example:
Scale down the output details of the report by adding filters such as:
- State of the ticket
- Site the ticket originates from
- Department related to the ticket
- Priority of ticket (with many additional filter options)
Once you define your filter and/or filters, you can drill down and stack by:
- Department (and endless additional possibilities)
As you define more details, you get a deeper understanding of the data provided by this report. This helps evaluate if certain actions bring about an increase or decrease of changes. For example:
- After performing an upgrade to the server (change), there was a decrease in server related tickets.