Problems

Getting a list of all problems

curl -H "X-Samanage-Authorization: Bearer TOKEN" -H 'Accept: application/vnd.samanage.v2.1+xml' -X GET

https://api.samanage.com/problems.xml

Getting problem details (using problem’s ID number):

curl -H "X-Samanage-Authorization: Bearer TOKEN" -H 'Accept: application/vnd.samanage.v2.1+xml' -X GET https://api.samanage.com/problems/PROBLEM_ID.xml

Create a new problem:

curl -H "X-Samanage-Authorization: Bearer TOKEN" -d 'INPUT_XML' -H 'Accept: application/xml' -H 'Content-Type:text/xml' -X POST https://api.samanage.com/problems.xml

Required fields:

<name>,<requester>,<state>

Optional fields:

<priority>,<assignee>,<site>,<department>,<root_cause>,<symptoms>,                         <workaround>,<incidents>,<assets>,<change>

XML Example:

<problem>
  <name>Problem Title</name>
  <state>Open</state>
  <description>Problem description</description>
  <requester><email>demo@samanage.com</email></requester>
  <priority>Low</priority>
  <assignee><email>demo@samanage.com</email></assignee>
  <site><name>Site name</name></site>
  <department><name>Department name</name></department>
  <root_cause>Problem root cause</root_cause>
  <symptoms>Problem symptoms</symptoms>
  <workaround>Problem Workaround</workaround>
  <incidents type="array">
    <incident><number>1474</number></incident>
  </incidents>
  <assets>
    <asset><id>275498</id></asset>
  </assets>
  <change><number>123</number></change>
  <custom_fields_values>
    <custom_fields_value>
      <name>field name</name>
      <value>content</value>
    </custom_fields_value>
    <custom_fields_value>
      <name>field name</name>
      <value>content</value>
    </custom_fields_value>
  </custom_fields_values>
</problem>

JSON Example:

{
"problem": {
"name": "Problem Title",
"state": "Open",
"description": "Problem Description",
"requester": {"email": "demo@samanage.com"},
"priority": "Low",
"assignee": {"email": "demo@samanage.com"},
"site": {"name": "Site Name"},
"department": {"name": "Department Name"},
"root_cause": "Problem root cause",
"symptoms": "Problem symptoms",
"workaround": "Problem workaround",
"assets": {
"asset": [{"id": 001}, {"id": 002}]
},
"incidents": {
"incident": [{"number": 123},{"number": 456}]
},
"custom_fields_values":{
"custom_fields_value":[
{"name": "Custom Field Name 1", "value": "Value 1"},
{"name": "Custom Field Name 2", "value": "Value 2"},
{"name": "Custom Field Name 3", "value": "Value 3"}
]
}
}
}

Updating a problem:

curl -H "X-Samanage-Authorization: Bearer TOKEN" -d 'INPUT_XML' -H 'Accept: application/xml' -H 'Content-Type:text/xml' -X PUT https://api.samanage.com/problems/PROBLEM_ID.xml

XML Example:

<problem>
  <field_to_update>content</field_to_update>
</problem>

JSON Example:

{
"problem": {
"field_to_update": "content",
 
}
}