Use the Service Control Manager

The Service Control Manager is similar to the Real Time Process Explorer, except you use it to manage the services of monitored Windows nodes instead of processes. The advantage of enabling this feature is that you do not have to physically, or remotely, log into a Windows computer to view and control its services. The status of services appears directly in SAM via the Service Control Manager.

Services viewed in the Service Control Manager are polled every 25 seconds using WMI.

Accessed via the Management widget on Node Details pages, the Service Control Manager shows all services on the monitored computer. Hover over the row of any service to display details about it.

Enable the Service Control Manager

To enable the tool:

  1. Click Settings > All Settings > Manage Accounts.
  2. Locate the account and click Edit.
  3. Expand the Server & Application Monitor Settings section.
  4. For the Service Control Manager option, select Yes.
  5. Save changes to the account.

Access the Service Control Monitor

You can access the Service Control Manager through the Management widget on Node Details pages.

  • You may need to log in with an administrator account to perform this action.
  • Pop-ups must be enabled in your browser to view the Service Control Manager.
  • The option may not appear if "Top 10" widgets are hidden.
  1. Click My Dashboards > Home.
  2. In the All Nodes group, click a node.
  3. On the Node Details page, locate the Management widget and click Service Control Manager


    The Service Control Manager displays services, sorted alphabetically, along with the application assigned to the service, if it's already being monitored.

    Click a row to start, restart, or stop a service. You can also pause polling or provide different credentials for a service.

The table below shows the default settings for the Service Control Manager:

Action Description Default Setting

Service Job Life Time

The age of the information for a service.

3 min

Service Poll Interval

The refresh frequency of data reported by
the service.

25 sec

Service Action Job Timeout

Reports the timeout for a service.

3 min