Uninstall SAM

Uninstalling products may require uninstalling files and editing registries. For technical assistance, contact SolarWinds Support.

You may need to uninstall SolarWinds SAM and other products to resolve issues or to move to a new server during a migration.

Before you begin

Prior to uninstalling, SolarWinds recommends the following preparation:

Back up the existing database

To preserve your data, back up your database(s). If you need help with backups, check your vendor's site for documentation and instructions.

If your database is on a VM, create a snapshot or copy of your VM.

If you need software to perform backups and maintenance for Microsoft SQL databases, you can install SQL Server Management Studio Express for your specific version of Microsoft SQL on your database server.

Back up product folders Create copies and backups of your product folders. You may have customizations in these folders specific to your installations. For example, save custom code or reports.

Uninstall SAM

1. Remove product licenses
  1. In the Orion Web Console, select Settings > All Settings and click License Manager.
  2. In the License Manager, select the SAM license to remove.
  3. Click Deactivate to remove the SAM license activation and server assignment. With the license deactivated, it is parked, or available but unused.

    Depending on how many products you need to uninstall, you may want to deactivate licenses for additional SolarWinds products such as Additional Polling Engines (APEs).

2. Uninstall SolarWinds products
  1. Open Programs and Features in the Windows Control Panel.
  2. Select the product(s) to remove one at a time and click Uninstall.

    If you have multiple Orion Platform products installed but are not uninstalling all of them, skip to step 5, Restart and reinstall. Deleting SolarWinds folders and registries affects the operating of all Orion Platform products.

3. Delete or rename SolarWinds folders

Delete files from the following locations to fully clear all files. If you installed the Orion server on a different domain, look on that location instead of C:\.

  • C:\Program Files (x86)\SolarWinds
  • C:\Program Files (x86)\Common Files\SolarWinds
  • C:\inetpub\SolarWinds
  • C:\ProgramData\Solarwinds
  • C:\ProgramData\SolarWindsAgentInstall
4. Remove specific Registry keys

SolarWinds strongly recommends that you back up your registry before editing your system registry. You should only edit the registry if you are experienced and confident in doing so. Using a registry editor incorrectly can cause serious issues with your OS, which could require you to reinstall your OS to correct them. SolarWinds cannot guarantee resolutions to any damage resulting from making registry edits. For assistance, contact Support.

  1. Open the command line interface on the server.
  2. Type regedit, and click OK.
  3. Expand HKEY_LOCAL_MACHINE > Software.
  4. Delete both the SolarWinds and the SolarWinds.net folders.
  5. If uninstalling from a 64-bit computer, expand HKEY_LOCAL_MACHINE > Software > Wow6432Node, and delete both the SolarWinds and the SolarWinds.net folders.
5. Restart and reinstall Restart the server. Use the SolarWinds Orion Installer to reinstall SAM and other products.

Uninstall the whole Orion Platform deployment

Starting with Orion Platform 2019.2, you can run an -uninstall command to remove the whole Orion Platform deployment using the SolarWinds Orion Installer.

This command removes your entire Orion deployment from the server on which it runs. Do not use this option to remove only one module.

If you have scalability engines deployed, run the following steps on your scalability engines (that is, Additional Polling Engines and Additional Web servers) and then repeat the steps on the main polling engine — the Orion server.

  1. In the command line, run the following command:

    'path to exe'\SolarWinds.Orion.Installer.exe -uninstall

  2. Follow the onscreen instructions to complete the uninstallation.

All Orion Platform products are removed, including all relevant registry entries and folders.