Documentation forServer & Application Monitor

Exchange 2016 Client Access Role Services and Counters (Advanced)

This template contains advanced performance and statistics counters for monitoring Exchange 2016 Client Access Role. Some of the counters may require manual configuration, such as setting up installation-specific instances, correcting thresholds for the client’s environment, and so forth. Use this template in addition to the Exchange 2016 Client Access Role Services and Counters (Basic) template.

Periodically, SolarWinds releases SAM templates to support the latest product versions such as Microsoft Server 2016. You can continue using templates for older product versions, but updating to the latest template is recommended.

To monitor Exchange Server 2016, PowerShell 2.0 or later must be installed and Administrator rights must be granted.


RPC and WMI access to the Exchange server.


Windows Administrator on target server.

Component monitors

To learn more about component monitors, see Use SAM templates, application monitors, and component monitors.

These performance counters are based on the following information:

Client Access Server Counters: Exchange 2010 Help, "Microsoft TechNet":

RPC Operations/sec

Shows the rate at which RPC operations occur, per second.

Referral RPC Requests Average Latency

This is Exchange 2010 address book service counter. Shows the average time, in ms, that referral requests took to complete during the sampling period.

Should be below 1,000 ms.

Requests - Average Response Time

Shows the average time (in ms) the Exchange Control Panel took to respond to a request during the sampling period.

The average should be under 6,000 ms.

ActiveSync: Requests/sec

Shows the number of HTTP requests received from the client via ASP.NET per second.

Determines the current Exchange ActiveSync request rate.

OWA: Current Unique Users

Shows the number of unique users currently logged on to Outlook Web App. This value monitors the number of unique active user sessions, so that users are only removed from this counter after they log off or their session times out.

Determines current user load.

OWA: Requests/sec

Shows the number of requests handled by Outlook Web App per second.

Determines current user load.

Web Service: Current Connections

Shows the current number of connections established with the Web service.

Determines current user load.

Requests - Activations/sec

Shows the number of requests activated per second in the Exchange Control Panel.

Connection Count

This is RPC Client Access load counter. Shows the total number of client connections maintained.

NSPI Connections Current

This is Exchange Address Book load counter. Shows the number of NSPI clients currently connected to the server.

NSPI RPC Requests/sec

This is Exchange Address Book load counter. Shows the rate at which NSPI requests occur each second.