Documentation forServer & Application Monitor

How alerts work in SAM

An alert is notification that there is a problem with a monitored element. Orion comes with hundreds of predefined alerts for common problems such as a node or application going down, SSL certificate expiration, website failures, and many other problems.

Many predefined alerts are enabled by default, so if there are problems, you are alerted as soon as you use Discovery to find servers and applications in your environment and add them to the Orion database.

SolarWinds recommends that you identify who will receive warning or critical alerts.

  • Alerting on an application: SolarWinds SAM provides many preconfigured application alerts that notify you if the status of an application changes (for example: up, down, or unknown) based on whether a component monitor reached a warning or critical threshold. One alert can notify you about a warning, critical, down, or unknown state for the application.
  • Alerting on a component: If you create an alert for each component monitor in a SAM template, you will receive one alert for each component that exceeds a threshold. Alerting on a component monitor can be beneficial if you have custom scripts where you must be notified if the output of the script crosses a specific threshold.

By default, alerts appear in the Active Alerts widget on the Orion Home page.

To see all alerts, click the All Active Alerts button in the Active Alerts widget, or click Alerts & Activity > Alerts. When the All Active Alerts page appears, you can:

  • Acknowledge an alert that you are working on
  • Click on any alert to go to the Alert Details page for more information
  • Click Manage Alerts to enable/disable, add or edit any alert.

You can create your own alerts, either by duplicating and editing a predefined alert, or by creating a custom alert. Alerting is very powerful and can be complex, with multiple trigger conditions, reset conditions, and actions.

To learn more about alerts, see Use alerts to monitor your environment in the Orion Platform Administrator Guide.