Troubleshoot: Remote Authentication

Some difficulties have been experienced when running Kiwi CatTools on a network where remote authentication is used. The symptoms are:

• Random failures of CatTools to log on to devices during the running of a scheduled activity.
• When the activity runs again, CatTools logs on to the same devices with no problems.

The problem can become more apparent on heavy loaded networks, or where the remote authentication system is under load.

You may be able to set the device to wait longer for a remote authentication server response before timing out. For instance, with some Cisco devices you can issue the following command to set the timeout period to 20 seconds:

set tacacs timeout 20

The default setting for timeout is 5 seconds.