Transfer or share a support session with another technician
Sometimes it is necessary to transfer or share the session to another tech after it has already started.
- Click Session > Transfer / Share in the footer menu of the Viewer.
- Select a technician.
- Add Transfer comments, or mark the transfer request as urgent.
- Click Invite To Join to share the session with another technician.
- Click Transfer To in order to transfer the session to the selected technician.