Transfer or share a support session with another technician

Sometimes it is necessary to transfer or share the session to another tech after it has already started.

1. Click Session > Transfer / Share in the footer menu of the Viewer.
2. Select a technician.
3. Add Transfer comments, or mark the transfer request as urgent.
4. Click Invite To Join to share the session with another technician.
5. Click Transfer To in order to transfer the session to the selected technician.

What do you want to do?

• Transfer a session before creating a new PIN code
• Transfer before accepting a new support request
• Start an unattended support session