Documentation forDameware Remote Everywhere

Access log files

Log files are crucial to help diagnose issues that occur for your customers. They are also helpful when technicians need to contact Dameware Remote Everywhere's support and provide the Console log files, in addition to the issues pertaining to the remote Applet or Agent.

  • In the Console, click in the left navigation menu for Settings. Click Show log folder under Advanced settings.
  • In the Applet, right-click on the Applet logo in the chat window and select Open log folder.
  • In the Agent, select Options > Show Log folder.
    • Use the Send troubleshoot report option in the context menu of the DRE Agent tray icon.

In Windows DRE version 7.00.43 of the Technician Console, the logs are divided into paths based on privileges and users.

Default Paths

Processes running with privileges: C:\ProgramData\GetSupportService_Dameware\Logs

Processes running as a user: C:\ProgramData\GetSupportService_Dameware_Common\Logs

Instance Paths

Processes running with privileges: C:\ProgramData\GetSupportService_Dameware_InstanceName\Logs

Processes running as a user: C:\ProgramData\GetSupportService_Dameware_Common_InstanceName\Logs