Documentation forAccess Rights Manager

Collect diagnostics from ARM

Starting with ARM 2020.2, the ARM Diagnostic tool allows you to easily collect diagnostic data and prepare it for sending it to SolarWinds support.

 

In the Windows start menu under SolarWinds you can find and start the ARM Diagnostic tool.

 

  1. Determine where the compressed diagnostic data are stored.
  2. If possible, specify the last time the error occurred.
  3. You can add a comment.
  4. You can attach further files, for example a screenshot.
  5. Specify which diagnostics data should be included. SolarWinds recommends that you leave all options enabled.
  6. Start the process.

 

After the diagnostic file is created, submit the file to support. For more information on how to contact support, see Working with support.